Dan MacInnis' Podcast

No one seems to be talking about it, but surely it is the next step. The intersection between social media and CRM tools. How do we leverage the conversation we are now having with the customer and the use of our customer relationship management engine? You can listen to this and view my blog for more links and details.
http://macinnismarketing.wordpress.com/2009/06/16/crm-and-how-it-intersects-with-social-media-the-next-step/